SHIPPING POLICY

Last Updated: January 16, 2026

At CartZones (CARTZONE ECOMMERCE PRIVATE LIMITED), we are committed to delivering your orders in a safe, timely, and reliable manner. This Shipping Policy governs the processing, dispatch, shipment, and delivery of all orders placed on https://cartzones.com.

By placing an order, you agree to the terms outlined below.

1. Order Processing

1.1 Processing Timeline

• Orders are processed within 1–3 business days after successful payment confirmation.
• Orders placed on Sundays or Public Holidays will be processed on the next working day.

1.2 Peak Period Delays

• During sales, festivals, or high-demand periods, processing time may extend by 2–3 additional business days.

2. Shipping & Delivery Timelines

2.1 Estimated Delivery

• Delivery typically takes 7–15 working days after dispatch across India.

2.2 Factors Affecting Delivery

Delivery timelines may vary due to:

• Distance from our warehouse (Jaipur, Rajasthan)
• Courier partner operations and routes
• Weather conditions, strikes, or government restrictions

2.3 Split Shipments

• Orders with multiple items may be shipped separately
• Each shipment will have its own tracking ID

3. Shipping Charges

3.1 Calculation

Shipping fees are calculated at checkout based on:

• Delivery location
• Package weight and dimensions
• Courier partner rates

3.2 Free Shipping Offers

• Free shipping may be available on eligible orders
• Applicable offers will be displayed at checkout

4. Serviceability & Coverage

4.1 Domestic Shipping

• We currently ship only within India

4.2 Unserviceable Locations

• If a pincode is not serviceable, we reserve the right to:
  • Cancel the order
  • Issue a full refund

5. Order Tracking

5.1 Tracking Details

• Tracking ID and courier partner details will be shared via:
  • SMS
  • Email

5.2 Tracking Methods

• Track via courier partner website or
• Use “Track My Order” on our Platform

6. Customer Responsibilities

You are responsible for providing:

• Accurate and complete shipping address
• Valid mobile number for delivery coordination

Failure to Deliver

We are not liable for delivery failures due to:

• Incorrect address
• Incomplete details
• Customer unavailability

7. Force Majeure

We are not responsible for delays caused by events beyond our control, including:

• Natural disasters
• Pandemics
• Government restrictions
• Infrastructure or network failures

Delivery timelines will be extended accordingly.

8. Damaged, Lost, or Missing Shipments

8.1 Damaged Packages

• Do not accept visibly damaged or tampered packages
• Report immediately to support

8.2 Lost or Missing Orders

• If marked “Delivered” but not received
• Or stuck in transit for more than 20 days

👉 Contact us for investigation

Resolution may include:

• Replacement
• Refund

9. Non-Delivery & Return to Origin (RTO)

An order may be marked RTO (Return to Origin) if delivery fails due to:

• Incorrect address or phone number
• Customer unavailable after 3 attempts
• Refusal to accept delivery

Consequences

• Two-way shipping charges may be deducted
• Re-shipping will require additional payment
• COD facility may be restricted for repeated cases

10. Fraud Prevention & Order Cancellation

We reserve the right to:

• Cancel suspicious or high-risk orders
• Cancel orders due to logistics limitations

In such cases:

• Customers will be notified
• A full refund will be issued

11. Limitation of Liability

• Our responsibility is limited to handing over the order to the courier partner
• We are not liable for delays caused by third-party logistics

However, we will assist in tracking and resolution.

Total liability is limited to the order value paid by the customer.

12. Contact & Support

For shipping-related queries:

CARTZONE ECOMMERCE PRIVATE LIMITED
Flat F-1 5/S/52, Sector-5, SFS, Aggarwal Farm,
Mansarovar, Jaipur – 302020, Rajasthan, India

Phone/WhatsApp: +91 7300076450
Email: support@cartzones.com

Support Hours:
Monday – Saturday (10:00 AM – 7:00 PM)