TERMS OF USE

Last Updated: January 16, 2026

Welcome to https://cartzones.com (the “Platform”), owned and operated by CARTZONE ECOMMERCE PRIVATE LIMITED (“Company”, “we”, “our”, or “us”), a company engaged in the business of women’s fashion and apparel.

By accessing, browsing, or using this Platform, you agree to be bound by these Terms of Use, our Privacy Policy, and all other policies referenced herein. If you do not agree, please discontinue use immediately.

1. User Eligibility and Account Responsibility

1.1 Eligibility

You must be at least 18 years of age to use this Platform. Minors may use the Platform only under the supervision of a parent or legal guardian.

1.2 Account Responsibility

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to accept responsibility for all activities under your account.
• You must notify us immediately of any unauthorized use.

1.3 Accuracy of Information

You agree that all information provided is accurate and complete. Providing false or misleading information may result in suspension or termination.

2. Intellectual Property Rights

2.1 Ownership

All content on the Platform—including text, images, graphics, logos, videos, product designs, and software—is the exclusive property of the Company or its licensors and is protected under applicable intellectual property laws.

2.2 Limited License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access the Platform for personal, non-commercial use.

2.3 Restrictions

You shall not:

• Copy, reproduce, distribute, or exploit content for commercial purposes
• Use data mining, bots, or scraping tools
• Reverse engineer or attempt to extract source code

3. Product Information, Pricing & Availability

3.1 Product Descriptions

We strive for accuracy; however:

• Colors may vary depending on your device display
• Descriptions may contain minor errors

We do not guarantee that all product information is error-free.

3.2 Pricing Errors

In case of pricing or typographical errors:

• We reserve the right to cancel or refuse orders
• If payment is already made, a full refund will be issued

3.3 Availability

All products are subject to availability. We may limit quantities or discontinue products without notice.

4. User-Generated Content (Reviews, Comments, Media)

4.1 License Granted

By submitting content, you grant the Company a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, publish, and display such content.

4.2 User Responsibility

You represent that:

• You own or have rights to the content
• Content does not violate laws or third-party rights
• Content is not abusive, defamatory, or misleading

4.3 Moderation Rights

We reserve the right to remove, edit, or restrict content at our sole discretion.

5. Payments and Billing

• Payments are processed through secure third-party gateways
• We do not store full payment details
• We may require additional verification for fraud prevention

Failure in payment authorization may result in order cancellation.

6. Shipping, Delivery & Risk of Loss

6.1 Shipping

Orders are shipped via third-party logistics partners.

6.2 Risk of Loss

Ownership and risk transfer to you upon delivery to the carrier.

6.3 Delivery Timelines

Delivery timelines are estimates and may vary due to external factors.

7. Returns, Refunds & Cancellations

Returns and refunds are governed by our Return & Refund Policy.

We reserve the right to:

• Reject abusive return patterns
• Suspend accounts engaging in fraudulent returns or “wardrobing”

8. Prohibited Activities

You agree not to:

• Use automated tools (bots, scrapers)
• Attempt unauthorized access
• Upload malicious software
• Engage in fraudulent or illegal activities
• Interfere with platform functionality

Violation may result in immediate termination and legal action.

9. Disclaimer of Warranties

The Platform and all content are provided on an “as is” and “as available” basis.

We do not guarantee:

• Uninterrupted or error-free service
• Accuracy or reliability of content
• Absence of viruses or harmful components

10. Limitation of Liability

To the fullest extent permitted by law:

• The Company shall not be liable for any indirect, incidental, punitive, or consequential damages
• Total liability shall not exceed the amount paid by you for the specific transaction

11. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its directors, employees, affiliates, and partners from any claims, damages, losses, liabilities, or expenses (including legal fees) arising from:

• Your use or misuse of the Platform
• Your breach of these Terms
• Violation of any law or third-party rights
• User-generated content submitted by you

12. Force Majeure

We shall not be liable for failure or delay caused by events beyond our control, including:

• Natural disasters
• War, riots, or government actions
• Pandemics
• Internet or infrastructure failures

13. Suspension and Termination

We reserve the right to:

• Suspend or terminate accounts without prior notice
• Refuse service if Terms are violated

14. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of courts in Jaipur, Rajasthan.

15. Changes to Terms

We reserve the right to update these Terms at any time.
Changes will be effective upon posting on the Platform.

16. Contact & Grievance Redressal

For any queries or complaints:

CARTZONE ECOMMERCE PRIVATE LIMITED
Flat F-1 5/S/52, Sector-5, SFS, Aggarwal Farm,
Mansarovar, Jaipur – 302020, Rajasthan, India

Phone: +91 7300076450
Email: support@cartzones.com

Customer Support Hours:
Monday – Saturday (10:00 AM – 7:00 PM)